Where is your furniture made?
Our furniture is manufactured in-house in Pakistan. Selected décor items such as rugs and paintings may be sourced rather than made by us.
Do you deliver across Pakistan?
Yes. Our standard fulfilment time is 15 days, and delivery is free across Pakistan. For made-to-order pieces, the 15-day period begins after the required payment is received and the final specification is approved. We will coordinate the delivery appointment and any access requirements for your address.
How much advance is required?
Online payment requires 100% in advance. A COD order request requires 25% after submission, with the remaining 75% due on delivery before unloading, placement or assembly.
Can I change the size, fabric, finish or configuration?
Selected products can be customised, and we also discuss fully custom requirements. Send the product link, dimensions, reference images and delivery city through our Custom Furniture page.
Can I see the furniture before ordering?
Yes. Visit our showroom at C-11, Phase 1 & 2 Ext., Gulshan-e-Hadeed, Karachi 75010. Please call or WhatsApp first to confirm that the product or category you want to inspect is available.
What warranty do you provide?
Our furniture includes a 10-year structural and polish warranty. Structural cover applies to confirmed manufacturing or workmanship issues, while polish cover applies to wooden furniture. External damage and hardware are excluded. Read the full claim guidance on our Warranty and After-Sales Support page.
What does lifetime support mean?
It means our team remains available for product advice and after-sales assistance throughout ownership. It does not mean that every future repair, service, part, labour or transport cost is free.
Can I cancel a custom order?
A standard or made-to-order purchase can be cancelled for a full refund before production or irreversible material procurement begins. After that point, change-of-mind cancellation is not automatic. A material mismatch or confirmed quality fault remains eligible for assessment and remedy.
Will colours look exactly the same on my screen?
Screen settings and room lighting can change how fabric and wood colours appear. Ask our team for current photographs or an in-person viewing before approving a high-value or custom order.
Is assembly included?
Assembly depends on the item. Before finalising the order, we will tell you whether it arrives assembled or is assembled on site, along with any access or handling requirements.
What should I do if an item arrives with a problem?
Contact us promptly on 0312 8786637 or 0316 3645269 with your order details and clear photographs or video. We will assess the issue and explain the appropriate next step.